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Popular: Where is my order? Payment issue Change address

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Top Frequently Asked Questions

How do I cancel my order? expand_more
You can cancel your order within 60 seconds of placing it by going to the 'Order Tracking' screen and tapping 'Cancel'. If the restaurant has already started preparing your food, cancellation fees may apply.
I received the wrong items. What should I do? expand_more
We are sorry for the mix-up! Please go to your Recent Orders, select the order with the issue, and tap "Get Help". Choose "Wrong Item Delivered" and upload a photo of the item you received. Our AI will process a refund or replacement instantly.
How long does a refund take to process? expand_more
Refunds to ZipZapZoi Credits are instant. Refunds to original payment sources (UPI, Credit/Debit Card) typically take 3-5 business days depending on your bank.
Can I change my delivery address after placing an order? expand_more
You can change the address only if the delivery partner hasn't picked up the order yet. Please contact support immediately via Chat for assistance with address changes.

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